Tickets and Tolls

How to proceed with tickets

All incoming tickets must be processed with the following three steps: Payment, Invoicing and Saving in Data Base.

The old tickets have to be processed with TURO-Help procedure. We call it Escalation

Main tickets screen

Main ticket screen shows tickets, issued in last six months, the recent tickets on the top. You can expand period by selecting Months Back (3,6,12, All)

Tickets are identified by Ticket Number, which is a numeric key, containing up to 20 digits. Letters and symbols are ignored.

The last column is the Reimbursed date. If it is blank, the ticket is not yet reimbursed.

Column TURO shows a link to the Turo Reservation Number. Clicking on this link will redirect you to the corresponding clients reservation (you must be logged on TURO). If the column TURO is blank, then this ticket might be never reimbursed.

Important! If you don't see your ticket, please try to expand the period. Your ticket issue date might be too old for the default six months interval.
The rows in the table are sorted by the date of payment, i.e. the last paid tickets will be on the top. You can change the order by clicking on the arrow in the table header.

The FILE column gives a link to a photo of the document. Clicking on the File will open a new window with ticket.
By clicking on the (+) you can add ticker history, and a new photo.

Below is an example of the tickets screen:

NEW!You can use the Download CSV button for working wtith tickes offline.

Inquire and edit tickets

To find a ticket type something in the search box (Vehicle, Name, or amount), or change the order to see the lisy by vehicle, etc.

Click on Ticket No if you want to edit a ticket, for example, Add the reimbursement date, etc.

For inquiry the original copy please click on File.

You can check the details of the reservation if the Turo link is present.

If you prefere the fixed font, please use Change format and Refresh.

NEW! You can edit last four columns (Date paid, Extra fee, Remark and Reimbursed date) directly on the screen without opening the ticket.

Processing Tickets

When processing tickets, the following order is recommended:

(1) Find out a vehicle and reservation, if any;

(2) Scan and save your ticket;

(3) Do a Payment;

(4) Invoicing client;

escalation

Note: You can do a payment first, and save the ticket after.

Step 1. Find a vehicle and reservation number

Depending on the ticket, the information of the vehicle you see might be different. In most of cases you will see the PLATE NO on the bill. Check the Vehicles table (type PLATE in the search), find out the Make/Model and Year. Record this information on the page of the bill. Use the most informative page, the one with the date and time of the offence, or Toll camera record.

Find a reservation:

On the TURO site, Go to Turo -> Trips -> History;

Select the appropriate vehicle with filter using the Plate Number;

Find a reservation by date and time from the ticket;

Open details, double check the date, and record the Reservation# and the name of the client on the bill.

Scan the bill as image file.
Please note that PDF files are not accepted for uploading by TURO.
You may rename the file something like "A25-20201011-Mazda-paid 20201220.jpg".

Bellow is an example of the bill with notes.

Step 2. Make a Payment

To make a payment please follow the appropriate link:

A25 Bridge (Pont a péage): https://www.a25csc.com/facture/

Montreal tickets: https://servicesenligne2.ville.montreal.qc.ca/sel/constats/

Ottawa parking: https://www.ottawa.ca/poa

More Ontario tickets: https://www.paietickets.ca/start Large Fee!

Ontario 407ETR: https://407etr.com/en

Ville de Quebec: https://www.amendes.qc.ca

Quebec, Short Refno: Ville de Quebec, infractions de neige

Sherbrooke: https://sherbrooke.ca/fr/services-a-la-population/cour-municipale/payer-un-constat

Longueuil: https://longueuil.quebec/fr/services/cour-municipale/paiement

Ville Saint-Jérôme: https://www.vsj.ca/cour-municipale/

Laval: https://ville.laval.qc.ca/constats

TOLLS BY MAIL NYNJ: https://tollsbymailny.com

PAY BY PLATE MA: https://www.ezdrivema.com/paybyplatema

Violations: https://e-zpass.com/payviolation

Partout au Québec: https://constats-express.com, Rimouski, Blainville etc.

PAM Collection: https://www.pamcollections.com

For other exotic tickets please follow the particular instructions.

Step 3. Invoicing client

Upload the scanned ticket into the section Trip Photos and add a comment (example: parking, 75$).

Build the invoice using "Charge for incidentals" button; Add a comment and send the invoice. This will send a mail to client and activate the button "ACCEPT" on the client's web page.

Step 4. Saving ticket.

All tickets must be saved in the Data Base for reconciling and accounting purposes.

At this step, if you are on computer, you must have a scanned document.
If you work with smart phone or tablet, you can take a picture with your camera. Please note that you must save your bail in JPEG format.

From the System Main menu go to -> Tickets.

Click on "Add New". You will be redirected to a new screen.

Fill the form:

NUMBER is Ticket number. This field accept max 20 digits. If the ticket has a prefix, of dash, it will be ignored.

For most of tickets the Ticket No is unique. All 407ETR tickets came in with the same Account Number. Please use this account no as a Ticket No.

CATEGORY. Put something short like "SPEED", "PKT", "A25" etc. Only one word matters.

AMOUNT. Enter the dollar amount. If the ticket is issued by US Tolls, and you have already paid it, please eneter the amount in Ca$. If you didn`t paid the ticket, enter the US$ amount and check the box US$ Amount.

DATE and TIME are important! For Tolls: please find out the first issue when there are many of them.

CREATE $ TRANSACTION. In most of the cases you select "Yes".
If the customer has already paid this ticket, or it's your own ticket, then select "No".

Attach the scanned document (only one file is accepted on this step. You will be able to add more pages into the history).

Put the client name into the Remark box. You may add some remarks like "Client paid cash" etc...

PAID BY. Please select the payment method you've used for the payment.

OPERATOR. Select your code.

Click "SUBMIT" button.

Reconciliation

The reimbursed tickets must be reconciled.
This is important because the amount paid does not include taxes.
If you missed the reconciliation, you will loose your income.

Please use the search table to find a ticket.

By default the search interval is four months, and you can change it.

Once you found a ticket in the table, please click the link in the TicketNo column. You will be redirected to the edit form.
Just fill up the case "REIMBURSED DATE" and click "SUBMIT".

You can change the reimbursed date directly on the table.

Note:

While you create a new ticket, a dollar transaction will be created.
The $ transaction is used for accounting purposes, and it can not be edited.
If you edit a ticket, please use "No" button and bypass the create new transaction.
You should avoid changing the ticket amount while you do Edit.

Escalation

Tickets issued on more than 90 days should be escalated.

Escalation is a special procedure, provided by TURO Support.

To start the escalation please go to the TURO Help Center: help.turo.com, and start with Contact Us.

We will see something like this:

Please make a choice of the Country, also Host, say Post Trip Issue, and select Charge a Guest.

The support center will offer you a help to create the invoice. This is not your case, and you have to follow up to the question: Other common issues.

Please note that the questions migth be a litle different from shown above.

Click the box Don`t see the option to create an invoice.

After that you will see the button Contact Support, and this is what you really need!

Please provide the detailed information about your case (Reservation number, Clients name, Amount etc...).

You have to attach a file(s) with the tickets (toll) information. Files must be in JPEG or PNG format.

Please double check everything: the email address must be our registration address!

Click the SUBMIT button.

Tickets and Tolls Close